Quality policy consists in promoting world trade without any borders between countries, and in offering our clients perfect, prompt and reliable delivery schemes of cargos all over the world.

The group of TELS companies' management declares that current Quality Policy is an integral part of the general policy and development strategy as well as an efficient tool to improve service quality all the time.

Our Main Quality Objectives Are:

to meet any real and to foresee any potential customers' requirements;
to cooperate with all concerned parties in an open manner;
to extend constantly the group of TELS companies' interest in the market of forwarding and logistics services;
to improve economic situation of the group of TELS companies at the expense of a high quality complex of rendered logistics services.

To Achieve our Quality Objectives we:

understand, realize and try to exceed any expectations of our service consumers;
take care of continuous improvement of our employees' professional skills, develop corporate culture, follow values of creativity, inspiration and responsibility, trust and team work, initiative and achievements recognition;
choose carefully service providers and carriers on the basis of which the group of TELS companies industrial infrastructure is built;
constantly improve our quality management system.

The group of TELS companies' management is obliged:

to provide all the employees and all the parties concerned with the present Policy and explain its meaning;
to make all the group of TELS companies' managers and employees follow the requirements of quality system;
to direct all the group of TELS companies' activities towards complete satisfaction of customers' needs and requirements;
to provide with resources, to increase performance and improve quality management system;
to favour conscious involvement of company's employees into task solution, which is connected with ongoing improvement of products quality;
to provide continuous improvement of expert knowledge and skills with the help of training for employees in the sphere of quality management;
to reward company's employees for their contribution into creation of high quality service, maintenance and improvement of quality system;
to carry out efficient control over the effectiveness of taken decisions and measures by officials in quality issues;
to observe strictly the principles of quality management system, which is based on the requirements of MS ISO 9001 standard.

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