- improvement of the company's management system, which assists in achievement of transparency of interaction mechanism between different structural subsidiaries, in creation of effective business-processes, in maintenance of a high level of business culture and performance discipline, in detection and encouragement of the potential of all company's employees;
- faultless passing of inspection and re-certification audit to check the compliance of QMS with the requirements of GOST P (MS) ISO 9001: 2001 standard;
- development and introduction of environmental management system in compliance with MS ISO 14001 standard requirements for the group of TELS companies;
- spread of internal quality standards to regional subsidiaries, extension of certificate application over all operating subsidiaries of the group of TELS companies;
- ongoing increase of performance and efficiency of any processes in accordance with consumers' needs and interests;
- reduction of the number of incompliance questions; offering services without any divergence from transport orders and contract terms;
- keeping our clients informed about tracking of cargo over the whole transportation; increase of the number of customers at the expense of a wide range of quality services; careful choice and assessment of service providers, attraction of the best partners on the basis of long-term and mutually profitable cooperation;
- acquiring of new services and development of already existing services;
- transportation development by new kinds and means of transport;
- proper control over service quality throughout the whole stages of the life cycle;
- development and installation of program product "Navigator";
- development of indicators and implementation of Balanced Scorecard system (BSK);
- systematic work with customers to research their needs and to forecast their future demands, assessment of satisfaction from cooperation, increase of loyalty;
- ensuring by the top management that all members of the staff are involved in the improvement of systematic approach and quality management system;
- encouragement of team work and professional growth of the employees through training, assessment tests and pay rise.
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