All employees who are responsible for service quality should be qualified in accordance with the received education, training, skills and experience and should comply with the company's requirements concerning fulfillment of strategic tasks. To check all employees' expert knowledge and skills, that are essential for efficient and fruitful work, the group of TELS companies analyzes real and expected needs for employees' knowledge and skills; as a result every employee has to pass regular assessment tests.
The main aim of the assessment procedure is to analyze employee's work over the year, his/ her satisfaction with his/ her work, to assess his/ her expert knowledge and skills, to define future potential, necessity of training and development, to make a decision about giving a grade, to develop measures on work improvement, to create candidates pool for possible promotion.
Company's success greatly depends on a well-planned personnel policy and skills to create high motivation and to assess justly every member of the team.
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